How to cancel a Southwest flight / get a refund
Official cancel and refund channels from company policies. Outcome stats appear once enough anonymized cases are shared.
Official contact channels
- Refund: https://support.southwest.com/helpcenter/s/article/refund-policy
- Refund: https://support.southwest.com/helpcenter/s/request-ticket-refund
Policies: Refund policy
Policy quotes
“you must cancel your reservation at least 10 minutes before the flight's original scheduled departure time.”
— source, verified 2026-10-15“If you cancel your reservation within 24 hours of booking, you can choose either to a) receive a method-of-payment refund or b) hold the value of the ticket as a flight credit or Transferable Flight Credit™”
— source, verified 2026-10-15“If your flight is canceled by Southwest, significantly delayed, or significantly impacted by a schedule change… you are eligible for a method-of-payment refund– even for non-refundable tickets… Refunds are processed within seven (7) business days.”
— source, verified 2026-10-15
What RefundChaser can do
If the company ignores your request, join the waitlist. RefundChaser gives your case its own email address, drafts each message for your approval, follows up on a schedule, tracks your deadlines (like card-dispute windows), and builds a dated evidence packet. When a company requires written notice, USPS Certified Mail is planned (not live during the waitlist). RefundChaser is not a law firm and does not give legal advice.