Terms of Service (draft)

Not a law firm

RefundChaser is not a substitute for a lawyer and this is not the unauthorized practice of law. Nothing we send is a legal demand, a legal opinion, or a filing with a court or agency. You can file your own complaint with your card issuer, the CFPB, the FTC, or your state attorney general. For legal questions, consult a licensed attorney. Using RefundChaser does not create an attorney-client relationship. We make no promise that a company will respond, refund you, or cancel anything.

RefundChaser is not a law firm, not a lawyer, and not a substitute for one. We do not provide legal advice and we do not evaluate legal claims. We help you write, send, and keep track of your own factual requests to companies. Letters are based on information you provide and on the company's own published policies. Deadlines and tips shown are general information; check your card issuer or a licensed attorney for your situation. We never collect or handle any refund money, and we make no promise of any particular outcome.

You're in control

You approve every message and letter before it is sent, and you are responsible for its accuracy. Only send truthful information.

Acceptable use

One company recipient per case, its official support address. No harassment, threats, spam, or false claims. We may limit messages per case.

Payments

Prices, as of October 15, 2026: first case and its first letter $0; a single case $14 for up to 45 days of follow-ups; membership $7 per month or $59 per year; a USPS Certified Mail letter $14 each, charged only when you approve that letter. Payments are processed by Stripe. We never take a percentage of any refund, and we never receive or hold money a company pays you.

Automatic renewal. The $7 monthly membership renews every month at $7, and the $59 yearly membership renews every year at $59, until you cancel. We will charge the card Stripe has on file at the start of each new period. By subscribing you agree to this renewal.

How to cancel. Email support@refundchaser.com to cancel (Stripe customer portal will replace this once live). Cancellation stops the next renewal. You keep access through the end of the period you already paid for. There is no cancellation fee.

Refunds of our fees. We refund the $14 case fee in full if we never sent a message on that case. We refund a membership charge if you cancel within 48 hours of that charge and you sent no message during that period. A certified-letter fee is not refundable once the letter has been submitted to the mail provider. Email support@refundchaser.com and we will apply this policy. This does not limit any non-waivable right you have under Alabama law or the law of your state.

Optional tip. After a case is resolved you may choose to leave a tip. The amount is whatever you pick, including zero. It is not a percentage of any refund, it is not required to use the service, and it does not change what we send.

Data

See the Privacy Policy, including automatic deletion of closed cases.

Liability

These terms are governed by the laws of the State of Alabama, without regard to conflict-of-law rules. TODO_LAWYER: add venue, a liability cap (suggestion only: fees you paid us in the 12 months before the claim), an indemnity for false facts the user supplies, and how disputes are resolved. Do not ship a made-up arbitration clause.

You are responsible for the accuracy of what you ask us to send. We may refuse or close a case.